SHIPPING INFORMATION
Welcome to www.chefgradepress.com. We are committed to providing you with efficient and safe shipping services. Please read the following shipping terms carefully to understand our shipping policies and procedures.

1. Shipping Areas
   We currently provide shipping services covering Europe and some overseas areas. The specific shipping areas are as follows:
   ●Within Europe: All EU countries and some non-EU countries.
   ●Overseas Shipping: We can arrange international shipping upon request, please confirm the specific information at checkout.
2. Shipping Time
   We do our best to ensure timely delivery. The shipping time is as follows:
   ●Within Europe:
   ○Standard delivery: Approximately 3 working days
   ●Overseas Shipping:
   ○Standard international delivery: Approximately 11 working days (specific time depends on the destination)
   Please note that shipping time may be delayed due to weather, holidays or other uncontrollable factors.
3. Shipping Costs
   Shipping costs will be calculated based on the shipping method you choose, the destination and the total amount of the order. The relevant shipping cost information will be automatically displayed on the checkout page.
4. Cooperating couriers
   We work with several well-known couriers to ensure that your order is delivered safely and quickly. The couriers we mainly use include:
   ●DHL: International courier service, providing fast and reliable delivery.
   ●UPS: Global courier and logistics company, ensuring that each package is delivered safely within the limited time.
   ●DPD: Leading European courier service provider, providing door-to-door service.
   ●GLS: Provides efficient courier services covering a wide range of European countries.
5. Order tracking
   Once your order is shipped, we will provide a tracking number via email. You can visit the official website of the corresponding courier and enter the tracking number to view the location and status of your package in real time.
6. Lost or damaged
   During the transportation process, if your package is lost or damaged, please contact our customer service team immediately. We will assist you in claim processing and re-ship if necessary.
7. Address confirmation
   Please check your delivery address carefully before placing an order. We will not be responsible for delays or undeliverable packages caused by incorrect addresses provided. If you need to change the address, please contact customer support within 24 hours of ordering.
8. Contact Us
   If you have any questions about shipping, please contact us via the following methods:
   ●Email: silverfern@chefgradepress.com

Thank you for choosing www.chefgradepress.com. We look forward to providing you with quality products and services!