HELP CENTER
Welcome to the Help Center at www.chefgradepress.com. Our goal is to provide you with the best shopping experience and to provide timely support if you have any questions or issues regarding our Stainless Steel Manual Garlic Press and related products. Please read the following terms carefully.

1. Scope of Service
   The Help Center provides users with the following support services:
   ● Product Information Inquiry
   ● Order Status Inquiry
   ● Shipping and Delivery Issues
   ● Return and Exchange Policy
   ● Account Management and Security
   ● FAQs
2. Contact Support Team
   If you encounter any problems using this website or purchasing products, please contact our support team in the following ways:
   ● Email: silverfern@chefgradepress.com
   Our customer service team is available from Monday to Friday, 9:00 am to 6:00 pm (Central European Time).
3. Frequently Asked Questions (FAQ)
   To resolve your issue faster, we recommend that you first check out our FAQ section, which covers topics that most customers are concerned about, including:
   ● How do I place an order?
   ● How do I track my order?
   ● How can I return or exchange an item?
   ●What are the payment methods?
   ●How do I change my account information?
4. Order tracking and tracking
   ●Order status: You can check the order status in the “My Orders” section by logging into your user account.
   ●Tracking information: Once your order is shipped, we will send an email with tracking information, which you can use to check the order delivery status in real time.
5. Return and Exchange Policy
   For more information about our return and exchange policy, please visit our Return and Exchange Policy page. We have strict control standards for product quality, but if you are not satisfied with the product you purchased, please contact us for support.
6. Account Management
   You can update your personal information, password and payment method at any time in your account settings. If you forget your password, you can reset it through the “Forgot Password” link. If you have any account-related questions, please contact the support team.
7. Disclaimer
   We will do our best to ensure that the information provided in the Help Center is accurate, but we are not responsible for any loss or damage caused by the use of this information. We recommend that users visit the official page or contact us directly before making any decisions.
8. Policy Updates
   We reserve the right to update the Help Center terms and related policies regularly. Any changes will be announced through this website, and users are advised to check these terms regularly for the latest information.
9. User Feedback
   We welcome and encourage users to provide comments and suggestions on our Help Center and services. Your feedback will help us continuously improve our services.

Thank you for your support, and we look forward to providing you with quality services and experience!